AUCTION TERMS & CONDITIONS
Before you start bidding in our auctions, we kindly ask that you take a moment to read through our terms and conditions. These guidelines help you understand your responsibilities as a buyer and ensure everyone has a smooth and enjoyable auction experience.
VEHICLE INSPECTION STANDARDS
At KCH Brokerage, we're committed to quality. Our Master ASE Technicians carefully evaluate every vehicle, and only the top 20% meet our high standards. Plus, with our 14-day satisfaction guarantee, you can bid with complete confidence.
PAYMENT PROCESS
To keep your transactions secure, we process all payments through bank wire transfers. After you win an auction, we'll send you detailed payment instructions within 24 hours. (Quick tip: please check your spam folder if you don't see our email in your main inbox!)
DELIVERY PROTOCOLS
SCHEDULING
- Weekly Monday dispatches
- Location-specific routing
- All asset classes accommodated
TRANSPORT OPTIONS
- Enclosed trailer protection
- Flatbed/lowboy for heavy equipment
- Specialized heavy haul teams
PRICING STRUCTURE
- Complimentary within 500 miles
- $1/mile beyond 500-mile radius
- 14-day US / 22-day Canada delivery window
- $25K-$3M cargo insurance coverage
WARRANTY PROTECTION
COVERAGE DETAILS
- 6-month comprehensive protection
- 5-year extended plans available
- Major mechanical components included
POLICY LIMITATIONS
- $50 service co-payment per claim
- Non-transferable to subsequent owners
- Subject to state/provincial regulations
14-DAY SATISFACTION GUARANTEE
RETURN PROCESS
- Notification required within 14 calendar days
- Before 5:00 PM Central Time
- Original condition must be maintained
EXCLUSIONS
- Vehicles with aftermarket modifications
- Units serving as loan collateral
- Assets with post-purchase damage
We process refunds right away after we successfully inspect your returned vehicle. Your bank will typically complete the transfer within 1-3 business days. Our friendly client services team is here to help make the return process as smooth as possible for you.
Partners You Can Trust
We’re proud to team up with top banks and financial institutions to bring you exclusive inventory and competitive rates. Our mission is to empower you with great opportunities and the confidence to make a smart purchase on our reliable and easy-to-use platform.
